BIOHM Return, Refund & Cancellation Policy

Your satisfaction is our number one priority at BIOHM. If for any reason, you are not satisfied with your purchase, you may return your order for a refund/store credit, following the guidelines below:


Un-Opened Items:
  • If returned within the first 60 days after purchase, we will provide a full cash refund, less shipping charges.
  • If returned within 61-90 days after purchase, we will provide a store credit equal to the value of your purchase, less shipping charges.
  • The customer is responsible for shipping charges.
  • As soon as your returned items are received at our Distribution Center, we will gladly process your refund or store credit. Please allow 5-10 business days for your return shipment to arrive at our Distribution Center once you drop it in the mail. Once we process your return, you will see:
    • Refund payment within 30 business days depending on your issuing bank and/or billing cycle, or
    • Store credit within 5-10 business days.

Opened Items:
  • If returned within the first 90 days after purchase, we will provide a store credit equal to the value of your purchase, less shipping charges.
  • The customer is responsible for shipping charges.
  • As soon as your returned items are received at our Distribution Center, we will gladly process your return and provide a store credit within 5-10 business days.

BIOHM Gut Test:
  • If you have already submitted your sample, we are unable to process a return for your purchase and cannot stop the processing of your sample.
  • If you have not yet submitted your sample and are returning within the first 60 days after purchase, we will provide a full cash refund, less shipping charges and a $25.00 processing fee. This fee is for the cost that goes into preparing each BIOHM Testing Kit (prepaid return envelope, medical grade collection swab, etc.).
  • If you have not yet submitted your sample and are returning within 61-90 days after purchase, we will provide a store credit equal to the value of your purchase, less shipping charges and a $25.00 processing fee. This fee is for the cost that goes into preparing each BIOHM Testing Kit (prepaid return envelope, medical grade collection swab, etc.).
  • The customer is responsible for shipping charges.
  • As soon as your returned items are received at our Distribution Center, we will gladly process your refund or store credit. Please allow 5-10 business days for your return shipment to arrive at our Distribution Center once you drop it in the mail. Once we process your return, you will see:
    • Refund payment within 30 business days depending on your issuing bank and/or billing cycle, or
    • Store credit within 5-10 business days.

All returns should be sent to the address below:

BIOHM Health
ATTN: Returns
737 Bolivar Rd., Ste. 200
Cleveland, OH 44115


To ensure that your return is processed as quickly as possible, please do provide your original packing slip with your return or your original order number.

For any questions, please feel free to reach out to us at Support@BIOHMHealth.com.

BIOHM Subscription Cancellation/Modification Policy:

All BIOHM Subscriptions may be cancelled/modified at any time by logging into your BIOHM account clicking through the subscription portal link. Here you will find each of your active subscriptions and can modify or cancel them at your own will.

You will receive a reminder email 3 days before each renewal notifying you that your active subscription is about to trigger. This email also provides a link directly to your portal to manage each subscription.

Please note the following:Cancellations/modifications must be made before 11:59PM EST the day before your renewal order processes. Once your order processes, it cannot be cancelled or modified. If you cancel/modify your subscription after the order has processed, your cancellation/modification will take effect after that ship date.

If you cancel your subscription after the subscription renewal has triggered, you can return your order based on the above return policy and your cancellation/modification will take effect after the ship date.

To ensure that your return is processed as quickly as possible, please do provide your original packing slip with your return or your original order number.

For any questions, please feel free to reach out to us at Support@BIOHMHealth.com.